Privacy policy
Effective date: 12 August 2025
LocknLeave ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and facilities.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Billing and payment details
- Physical address
Non-Personal Information
- IP address
- Browser type and version
- Pages you visit on our website
- Time and date of your visit
2. How We Collect Information
We may collect your information through:
- Online booking forms
- Phone or email enquiries
- In-person visits to our facilities
- Cookies and website analytics tools
3. How We Use Your Information
We use your information to:
- Provide and manage storage services
- Process payments and send invoices
- Respond to enquiries and provide customer support
- Send service updates and promotional offers (if you have opted in)
- Improve our website and services
- Comply with legal obligations
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Service providers who help us operate our business (e.g., payment processors, IT support)
- Law enforcement or regulatory authorities where required by law
5. Security of Your Information
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your personal information
- Withdraw consent to receive marketing communications at any time
To exercise these rights, please contact us using the details below.
7. Cookies
Our website uses cookies to enhance your experience and gather usage data. You can choose to disable cookies in your browser settings, but this may affect website functionality.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
LocknLeave
Email: office@locknleave.co.nz
Phone: 0274 878 673